Shipping and Delivery Policy

Marianne's – Handcrafted with Love in the UK

At Marianne's, every garment is individually handcrafted with care and attention to detail. We want your shopping experience to be as special as the knitwear you receive.

We are delighted to offer delivery throughout the United Kingdom and to selected international destinations.

1. UK Delivery

We aim to dispatch in-stock orders within 2–5 working days of receiving payment.

Once dispatched, UK orders will normally arrive within approximately 2–5 working days, depending on the delivery service and destination.

Delivery times are estimates and cannot be guaranteed.

2. International Delivery

Marianne's ships to selected international destinations, including countries within Europe and further afield.

International orders are sent using Royal Mail International Tracked, providing tracking information so you can follow your parcel's journey.

Estimated delivery times after dispatch are:

• Europe: Approximately 5–10 working days.
• Rest of the world: Approximately 7–21 working days.

International delivery times may vary depending on the destination, local postal services and customs clearance procedures.

We currently ship only to countries available for selection at checkout. Additional destinations may be introduced in the future.

3. Shipping Charges

Shipping charges are calculated at checkout according to the delivery destination, parcel weight and applicable delivery service.

The full shipping charge will be displayed before you complete your purchase.

Please note that larger or heavier orders may require an additional shipping arrangement. If your order is likely to exceed the available postal weight limits, please contact us before purchasing.

4. Made-to-Order Garments

Some Marianne's garments are available on a made-to-order basis.

Because our knitwear is individually handcrafted, production times vary depending on the design, complexity and availability of materials.

Made-to-order garments may take approximately 2–8 weeks or longer to complete.

The estimated production time will be communicated when ordering.

Please note that production time is separate from delivery time. Shipping begins only once your garment has been completed and is ready for dispatch.

5. Customs Duties and Import Taxes

For deliveries outside the United Kingdom, your order may be subject to customs duties, import VAT, local taxes or handling fees imposed by the destination country.

These additional charges are the responsibility of the customer and are not included in Marianne's product prices or shipping charges unless expressly stated at checkout.

Marianne's has no control over the amount of these charges or any delays arising from customs inspections or clearance procedures.

We recommend checking your country's import requirements before placing an order.

6. Order Tracking

Where tracking is provided, you will receive tracking information once your order has been dispatched.

Please allow time for the postal service to update its tracking system.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before confirming your purchase.

If you discover an error, contact us as soon as possible at mariannesknitwear@gmail.com.

We will do our best to assist before dispatch, but address changes cannot be guaranteed once an order has been sent.

8. Delivery Delays

Although we make every effort to dispatch orders promptly, occasional delays may occur because of circumstances outside our control, including:

• Postal or courier disruptions
• Customs clearance
• Severe weather
• Industrial action
• Public holidays
• Other unexpected circumstances

If your parcel is delayed or has not arrived within the expected delivery period, please contact us so that we can investigate and assist.

Your statutory consumer rights remain unaffected.

9. Damaged or Missing Parcels

We take great care in preparing and packaging every order.

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us promptly at mariannesknitwear@gmail.com.

For damaged deliveries, please retain the packaging and provide photographs of the parcel and contents where possible.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory rights.

We are always happy to help!

Handcrafted with Love in the UK.