Privacy Policy

ePrivacy Policy

Effective Date: 14/10/2026

At Marianne's, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

Who We Are

Marianne's is an independent UK business specialising in handmade knitwear, carefully selected boutique clothing and gifts.

Marianne's is the trading name of Marianne Duffield, operating as a sole trader in the United Kingdom.

Business Proprietor and Data Controller: Marianne Duffield

Trading Name: Marianne's

Business Address: 7 Goodwood Court, Elm Rd, Wembley, Brent, London, HA9 7DJ

Email: mariannesknitwear@gmail.com

Marianne Duffield, trading as Marianne's, is responsible for the collection, use and protection of personal information in accordance with applicable UK data protection legislation.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

Information 

We Collect

When you use our website or place an order, we may collect:

• Your name.
• Billing and delivery address.
• Email address.
• Telephone number (if provided).
• Payment information (processed securely by our payment provider—we do not store your payment card details).
• Order history.
• Communications you send to us.
• Information collected automatically through cookies and similar technologies.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, improve the shopping experience and, where enabled, understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

Cookies used on our website may include:

• Essential cookies: These help our website function correctly, including shopping basket functionality, checkout and website security.
• Preference cookies: These may remember certain choices you make when using our website.
• Analytics cookies: Where enabled, these help us understand how visitors use our website so we can improve our services.
• Marketing cookies: Where enabled, these may be used to measure advertising effectiveness or provide relevant advertising.

When you visit our website, a cookie banner allows you to accept or decline non-essential cookies.

You can also manage or delete cookies through your browser settings.

For further information about how we handle your personal information, please contact us at mariannesknitwear@gmail.com.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Deliver your purchases.
• Communicate with you about your order.
• Respond to enquiries.
• Process refunds or exchanges.
• Improve our website and customer experience.
• Prevent fraud and maintain website security.
• Comply with legal and accounting obligations.

If you choose to receive marketing communications, we may also send you updates about new collections, special offers and events. You may unsubscribe at any time.

Legal Basis for Processing

Where required by law, we process your personal information because:

• It is necessary to fulfil your contract with us.
• It is necessary to comply with legal obligations.
• It is in our legitimate business interests.
• You have given your consent (for example, for marketing emails).

Payment Information

Payments are processed securely through our authorised payment providers. Marianne's does not store or have access to your full payment card details.

Sharing Your Information

We only share your information when necessary, including with:

• Payment providers.
• Delivery companies.
• Website hosting providers.
• Professional advisers (such as accountants or legal advisers where required).
• Government or regulatory authorities where legally required.

We never sell your personal information to third parties.

International Customers

As Marianne's welcomes customers worldwide, your information may be processed in countries outside your own. Where required, we take appropriate steps to protect your personal information in accordance with applicable data protection laws.

Data Retention

We keep your personal information only for as long as necessary to:

• Fulfil your order.
• Meet our legal and tax obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on where you live, you may have rights including:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of your personal information where applicable.
• Restriction of processing.
• Objection to certain processing.
• Withdrawal of marketing consent at any time.
• Data portability where applicable.

To exercise your rights, please contact us using the email address above.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support website functionality. Futher information about the cookies we use is provided in this Privacy Policy and through our Cookies settings banner. 

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting information over the internet or storing electronic data is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information. Please contact Marianne's at: MariannesKnitwear@gmail.com